Do you currently have a medical condition that means you are unable to travel by public, private or community transport to attend a healthcare appointment?

Shropshire and Telford and Wrekin Clinical Commissioning Groups (CCGs) are advising people that they could be entitled to use the Non-Emergency Patient Transport (NEPT) Service.

This service, which is totally separate to emergency ambulance services, is not provided to people who want transport for social or financial reasons, or for those who are able to travel on public transport or by other means to get to their healthcare provider.

You could be entitled to use the NEPT service if you are registered with a GP in Shropshire or Telford and Wrekin and have been referred for a hospital or another medical appointment. Patients will be assessed on their suitability using a short and simple series of questions to ensure fair and consistent use to the service. If following an assessment you are eligible for the NEPT service, transport will be arranged for you.

The NEPT service in Shropshire, Telford and Wrekin is provided by Medical Services. If you would like to find out if you are eligible, please call: 01743 762650 from 1st March onwards.

If you are not eligible for the NEPT service, there are a number of other travel options for patients. These could include friends and family, public transport and community transport, if you need more information about NEPT services across the county for alternative transport options, please visit either website:

For Telford and Wrekin please visit  or telephone 01952 580407 

For Shropshire please visit  or telephone 0800 032 0897

If you live in Shropshire, and require more information and help about local transport options, please visit the Shropshire Council website:
or telephone 0345 678 9000.

If you live in Telford and Wrekin and require more information about travel and transport please visit your local council’s website at:
or telephone: 01952 380000.


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